MediaCorp Totara

Arkadin introduces blended learning for a 78% achievement level for individual learning requirements.

Arkadin, part of the NTT Communications Group, is the world’s fastest-growing company in Unified Communications and Collaboration (UC&C) services, with more than 50 offices in over 30 countries.

Arkadin delivers collaborative audio, web, and video conferencing solutions which have become essential to success in our digitally connected global workplace.

As a constantly evolving service company, Arkadin have always heavily invested in employee training programs.

The learning management system was identified as a key element to keeping pace with this rapid evolution, while making these programs easily accessible to a vast range of users across the globe.

The Challenge

Although Arkadin previously had a Moodle-based LMS, it was limited in scope. It was also incompatible with learning requirements as well as the company’s HR management system – a more intuitive LMS, with a ‘single sign on’ experience for its users, was needed. An enhanced mobile experience was also seen as a key requirement, as was the provision of visual feedback for users to track their progress more easily.

The Solution

Arkadin chose to work with MediaCorp to help implement Totara LMS – identified as the best solution to meet the company’s requirements. MediaCorp were the ideal partner for this project, due to their valuable experience designing Totara LMS platforms with all users – desktop and mobile – in mind; as well as in supporting HR system integrations and single sign-on implementations.

Launched in June 2016, the new Arkadin Learning Hub now meets the needs of Arkadin’s growing workforce, as well as the company’s vision of total digital transformation. It currently benefits over 1,200 users worldwide, offering nearly 300 courses. The new LMS facilitates a variety of learning resources including in-house live and recorded webinars, assessments, glossaries, workshops, as well as automated induction and onboarding programmes.

One of the most impressive features of the new Arkadin Learning Hub is that it really simplifies access for its users, with its integrated single sign-on experience. The platform is fully integrated with the company’s HR system, allowing for daily user data updates and user profiles to be mapped with detailed, company-specific fields.

Other advances include the automatic creation of individual user dashboards and learning paths – resulting in a truly individual learning experience for every user. Learning path reports allow users to see their progress, achievement and statistics via a gamified coloured ‘belt’ ranking system.

The Results

Arkadin is already enjoying some great benefits as a result of implementing Totara LMS, such as:

  • Each regional trainer is now able to set automatic bi-annual targets for all staff members
  • There is now a 78% achievement level for individual learning requirements
  • Nearly 10,600 courses have been completed since the launch in June 2016
  • Product training, system training, soft skills and corporate policies have been added to the Arkadin Learning Hub library
  • The new platform offers full integration of blended learning practices
  • A 24/7 Help Desk feature allows users to be supported throughout their experience

“Totara has allowed us to further develop our learning culture at Arkadin: putting the self-development of our people at the heart of our HR and business strategy. It has also enabled us to schedule blended training programs and develop learning paths for individuals, allowing us to more efficiently address the learners’ specific needs.”

-Sophie Huss, Global Director of Talent Sourcing & Training, Arkadin

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